Helpdesk
overview
What is Helpdesk?
We know nothing ever happens from 8am-5pm. It’s always when you least expect it. Helpdesk support is often one of the most difficult jobs in any organization; having to be the firefighter when a computer is crashing, or a user has a deadline and their presentation won’t print. These are scenarios we’ve all encountered.
The challenge is always the same; there are never enough resources to get it all done.
By utilizing Skystack’s 24×7 LIVE helpdesk, you can relieve your team from working nights and weekends and prevent your high-value employees from working on low-value tasks.
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Our IT Helpdesk will help you succeed. Let’s get started
Solutions
Comprehensive IT services include
Network
Cloud services are network dependent, which is why Skystack network management and monitoring services have become critical to IT.
Service desk
Skystack 24/7 support is about maximising service efficiency, resolving problems and driving continuous service improvement.
Infrastructure
Skystack ensures your IT infrastructure is always optimised to support the stable and highly available services organisations demand.
Endpoint management
Client and server endpoints are managed as one estate, ensuring security and stability while maximising uptime and employee productivity.
Applications
Skystack supports Software as well as on-premise deployments, ensuring applications are always optimised for the best possible user experience.
Managed services plus
Skystack provides advanced management tools to clients who want to take their IT Service Management to a higher level.
Stop wasting time and money on technology. Let’s get started